Home / FAQ
Manufacturers
Newsletter
DON´T OVERLOOK!

Do you know that Czech crystal is not just glasses, vases, bowls and decanters, but also jewelery and various accessories?

Please also visit the Jewelry and Accessories category and choose a Crystal Sunrise Crystal Jewelry or an original lettering knife with a Crystal Brooch Handle.

FAQ

 

  Is the goods packed well?

Proper and safe packaging of your order is a priority for us. We pack the goods very carefully in bubble wrap so it is not damaged during transport and arrives in 100% condition.

 

  If I order the goods today, when will it be delivered to me?

All products in our e-shop is in stock. The goods are usually delivered within 2-3 business days from the creation of the order, if the order is cash on delivery or is paid by e-payment or credit card. In the case of payment by bank transfer, we will ship the order only after receiving payment to our account. Detailed information on delivery time from various carriers can be found here.

 

  I did not pass the payment through the payment gateway, what should I do now?

If your payment through the payment gateway failed, it is possible to agree on an alternative method of payment. By bank transfer or cash on delivery. In such case please contact us by email, phone or chat.

 

  I did not receive an order confirmation email, was it completed successfully?

Do not hesitate to contact us, it is possible that the order failed or you did not receive a confirmation e-mail due to a typo in the e-mail address. We are here for you and we will be happy to check the creation of the order.

 

  I need a specific delivery time / I need to postpone the delivery of a package. What should I do?

If the carrier is DPD a company, you will receive an e-mail with specific information the day before the delivery of the package. At this link you can change the delivery date of the package (delay delivery by up to 10 days), delivery address, or you can have the shipment sent to one of the Parcelshops and then pick up the package according to your possibilities.

 

  How will I know when the package will be delivered to me?

DPD sends an information e-mail the day before the package is delivered, where you will find specific information about the delivery of your shipment. If you have the goods sent to one of the shipments, you will receive an SMS that you have the shipment ready to be picked up. If you need to extend the pick-up deadline, please call the carrier's customer line, which offers this option.

 

  What happens if the goods come broken?

Although we make every effort to prevent this from happening, we cannot influence the circumstances of the transport. If the box is damaged when accepting the shipment, do not accept the shipment and write a report on the damage to the shipment with the courier. If the box was not damaged, but the goods inside were, take photos of the damaged pieces and send us their photos by e-mail as soon as possible after receiving the shipment. We will agree with you on the next steps.

 

  How to proceed in case of a complaint / return of goods?

If you want to complain about the goods, take photos of the damaged pieces from the order and send us the photos by e-mail. We will inform you about the next steps.

As for the return of goods within the statutory period of 14 days, the goods must be properly packed and sent at your own expense to the address of our warehouse: Arlego s.r.o. Chebská 659/21, 322 00 Plzeň 5-Křimice. After receiving the goods in the warehouse, we will send you your money back to the account you require. The goods must arrive unused and undamaged. Otherwise, you lose your right to a refund.

 

  Is it possible to order only one glass from the set?

Unfortunately, it is not possible to send only one piece from the set.

 

  I can't complete the order / insert a specific courier, what should I do?

Try taking a step back in the order, or use the keyboard shortcut Ctrl + F5 to refresh the page. If the problem persists, try closing the order and recreating it.

 

  I would like a gift wrapping of goods, is it possible?

Many of our products are packed in gift boxes. Packaging information is provided in the product description. Special gift boxes can be custom made, we will be happy to tell you the price, just contact us.

 

  What is the difference between leaded and lead-free crystal?

So we have prepared a whole article for you on this topic - you will find the answer on our blog.

 

  Is lead crystal safe to use?

Of course, it meets all the requirements of WHO standards. You can read more about this topic on our blog.

 

  I need the goods quickly, what is the fastest way of payment and delivery?

If you are in a hurry for the goods, choose the DPD carrier and cash on delivery. The goods will be shipped the same day.

 

  Is it possible to order goods abroad?

Yes, goods can be ordered abroad. Information on shipping prices can be found on our e-shop in the shipping and charges section.

 

  Is it possible to sandblast an inscription on the glasses?

Yes it is. Send us the required text and a link to the goods you have chosen to bohemia@bohemiacrystal-eshop.com. We will create a price offer for your request and agree with you on the next steps. The process of sandblasting is described in this article, you can take a look.

 

  Are crystal products dishwasher safe?

We will always inform you about the suitability of washing in the description of the product. We have also prepared a short article on this topic for you on our blog.

 

  Do you have a question that you did not find the answer to?

We are here for you - just use the chatbox (bottom right), call us, or write an e-mail.

 

Have a crystal clear day!

The Bohemia Crystal e-shop team