How to Return or Claim Goods

Here is a clear summary of how to proceed in case of returning or claiming goods:

Returns:

If you wish to return goods, you can do so within 14 days of receiving the goods (the decisive date is the day of sending the withdrawal from the contract).
Before packing the goods, please send us an email with the order number and the product code to bohemia@bohemiacrystal-eshop.com
The goods must be properly packaged and sent at your own expense to the address of our warehouse: AXIRO Holding s.r.o., Chebská 659/21, 322 00 Plzeň 5-Křimice, Czech Republic
The goods must arrive in their original packaging – unused and undamaged. Otherwise, we cannot refund the amount.
Once we receive the goods at the warehouse, we will refund your money to the account you specify.

We prepare, pack, and ship the goods with the utmost care, but we cannot influence the shipping process itself. If you still discover damage upon delivery:

Take photos of the damaged items.
Send the photos along with the order number, product code, and the number of claimed items to bohemia@bohemiacrystal-eshop.com
Please do so as soon as possible after receiving the package. We will agree on the next steps with you.

If needed, you can contact us by phone at +420 739 133 159.