Privacy Policy

We are the business company Bohemia Crystal Glass, Pavel Jirovský, with its registered office at Oldřichovo nábřeží 159, 28506 Sázava, identification number: 71726462, tax identification number CZ8111090834, registered in the Commercial Register kept by Benešov, email bohemia@bohemiacrystal-eshop.com, phone number +420 739 133 159.

We operate an e-shop on the website www.bohemiacrystal-eshop.com

To provide sales of goods and operate our website, we process certain personal data.

The processing of personal data is primarily governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").

I. Processing of Personal Data

A. Processing of personal data in case of using the contact form

If you inquire about our products and services, we will work with the contact details you provide to us, mainly through the inquiry form. These are: address, phone number, e-mail

For what reason?

We contact you through them for further arrangements regarding the goods and their delivery.

On what legal basis?

This is processing based on Article 6(1)(b) of the GDPR – contract negotiation, or taking measures before concluding a contract at your request.

How long will we process the personal data?

If we do not enter into further cooperation, we will process your data for a maximum of 5 years from our last communication.

B. Processing of personal data in case of purchase

If you make a purchase from us, we will work with the data you fill in. These are mainly billing details: name, surname, address, e-mail, phone number

For what reason?

We need to process personal data to fulfill our contract – to deliver our goods to you. Through contact details, we will also communicate with you regarding the status of your order, or regarding complaints or your queries.

We will further process personal data to fulfill our obligations under the law (mainly for accounting and tax purposes, or for handling complaints, etc.).

On what legal basis do we process personal data?

This is processing based on Article 6(1)(b) of the GDPR – performance of a contract, and Article 6(1)(c) of the GDPR – compliance with our legal obligation.

How long will we process the personal data?

For the duration of our service provision and then for 5 years from the last provision of such service or delivery of goods.

C. Newsletters (commercial communications)

If you are a purchasing customer and have not opted out during your purchase, we will use your e-mail address to send you our news.

On what legal basis?

This is permitted by Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services of the Czech Republic, if you did not opt out during your purchase.

How long will we process the personal data?

5 years from your last purchase. You can unsubscribe from the mailing list at any time via e-mail or by contacting us at: bohemia@bohemiacrystal-eshop.com

II. Who gets access to the data?

Your data stays with us. However, some companies or other individuals work for us and get access to the data because they help us run our e-shop. These are:

the operator of the e-shop platform Shoptet (Shoptet a.s., with its registered office at Dvořeckého 628/8, Břevnov, 169 00, Prague 6, ID 289 35 675, registered at the Municipal Court in Prague, section B, insert 25 395)
E-mailing service provider – MailChimp - The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. The company was acquired by Intuit in 2021.
carriers and payment intermediaries, whose list can be found at www.bohemiacrystal-eshop.com/en/privacy-policy/

We process personal data only within the territory of the European Union.

III. What else you should know

We do not have a Data Protection Officer appointed in our company.

There is no decision-making based on automatic processing or profiling in our company.

If you have any questions regarding personal data, please contact us at bohemia@bohemiacrystal-eshop.com or by phone at +420 739 133 159

IV. Use of Cookies

Cookies are text files containing a small amount of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognizes them each time you visit again.

Cookies perform various tasks, for example, they enable efficient navigation between web pages, remembering your preferences, and generally improve the user experience. They can also ensure that advertisements displayed online are better adapted to your person and interests.

We use the following cookies on the website:

Necessary cookies: required for the operation of the website, enabling, for example, login to secure parts of the site and other basic site functions. This category of cookies cannot be disabled.
Analytical/statistical cookies: allow us, for example, to recognize and determine the number of visitors and track how our visitors use the website. They help us improve the way the site works, for example by enabling users to easily find what they are looking for. We only launch these files with your prior consent.
Advertising cookies: used to track preferences and allow displaying advertisements and other content that best match your interest and online behavior. We only launch these files with your prior consent.

Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.

Cookies used:

Internal information to ensure the proper operation of the site
Internal information to ensure high availability
Consent to the use of cookies
Login identification
Fast page loading
Font loading
Google Analytics – Traffic measurement and website success evaluation
Google Ads – Ad targeting
Seznam Sklik – Ad targeting
Facebook – Ad targeting

Further information about cookies and their current list can be found through individual internet browsers, most often under Tools for developers.

Consent can be expressed via the checkbox contained in the so-called cookie bar. You can subsequently refuse cookies in your internet browser settings, or set the use of only some.

Further information on cookie management in individual browsers can be found at the following links:

Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
Firefox - https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
Safari - https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
Opera - https://help.opera.com/cs/latest/security-and-privacy/
Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles

V. Your rights in connection with personal data processing

The GDPR gives you, among other things, the right to contact us to ask what personal data we process, request access to this data and have it updated or corrected, or request a restriction of processing. You can request a copy of the processed personal data, request the deletion of personal data in certain situations, and in certain cases, you have the right to their portability. An objection can be raised against processing based on legitimate interest.

If you think that we are not handling data correctly, you have the right to file a complaint with the Office for Personal Data Protection of the Czech Republic, or potentially address your claims to the court.

These terms are effective from January 1st, 2025